General contact information

CareDx customer care
1-888-255-6627
Monday to Friday, 6:00 AM to 5:00 PM (Pacific Time)
Saturday, 8:00 AM to 3:00 PM (Pacific Time)
Customer Care Fax: 415-287-2456
E-mail: customercare@caredx.com

CareDx billing and reimbursement
Phone: 1-866-383-1924
Monday to Friday, 5:00 AM to 4:00 PM (Pacific Time)
Fax: 415-656-3545
E-mail: financialassistance@caredx.com
Investors

CareDx accounts payable
Phone: 1-415-287-2400
Monday to Friday, 8:00AM to
5:00PM (Pacific Time)
E-mail: AP@caredx.com

Corporate address and contact information

CareDx, Inc – South San Francisco
1 Tower Pl, 9th Floor
South San Francisco, CA 94080
Main Phone: 415-287-2300
Main Fax: (415) 287-2450
Email for general inquiries: customercare@caredx.com

Verification of employment/income

CareDx uses the Work Number to complete all U.S. employment and income verification requests.

Provide the person requiring proof of employment with the following information:

  • Social Security Number of person needing verification of employment/income
  • Employer Code: 13096

The Work Number access options for verifiers: www.theworknumber.com or 1.800.367.5690.

Laboratory products contact information

  • To find a distributor of CareDx Laboratory Products, contact your local CareDx office.
  • For technical support questions or issues, please consult your local CareDx distributor
  • If you need to contact Technical Support directly, please send an email to the address below

Technical support
US: techsupport-us@caredx.com
Other: techsupport-olerup@caredx.com
For any lab product or software questions, please contact your CareDx representative, or email: techsupport-global@caredx.com

Americas
Orders: orders-us@caredx.com
General inquiries: olerup-us@caredx.com
Tel: +1-877-OLERUP1
Fax: +1-610-344-7989
901 S. Bolmar St., Suite R
West Chester, PA 19382

Europe, Middle East, and Africa (EMEA)
Orders and General inquiries: orders-se@caredx.com
Tel: +46-8-50893900
Fax: +46-8-7178818
Franzéngatan 5
112 51 Stockholm, Sweden

Nordics
To place your order please use the Nordic Webshop, alternatively contact us via below addresses:
Orders: orders-se@caredx.com
General inquiries: olerup-se@caredx.com
Tel: +46-8-50893900
Fax: +46-8-7178827
Franzéngatan 5
112 51 Stockholm, Sweden

Asia Pacific (APAC)
Orders: orders-aus@caredx.com
General inquiries: olerup-aus@caredx.com
Tel: +61 8 9336 4212
20 Collie Street,
Fremantle, WA 6160, AUSTRALIA

Other regions
CareDx product lines are in some regions made available through our network of specialized distributors. To find your distributor please click here.