General contact information

CareDx customer care
Monday to Friday, 6:00 AM to 5:00 PM (Pacific Time)
Saturday, 8:00 AM to 3:00 PM (Pacific Time)
Customer Care Fax: 415-287-2456

CareDx billing and reimbursement
Phone: 1-866-383-1924
Monday to Friday, 5:00 AM to 4:00 PM (Pacific Time)
Fax: 415-656-3545

CareDx accounts payable
Phone: 1-415-287-2400
Monday to Friday, 8:00AM to
5:00PM (Pacific Time)

Corporate address and contact information

CareDx, Inc – Brisbane, CA
8000 Marina Blvd
Brisbane, CA 94005
Main Phone: 415-287-2300
Main Fax: (415) 287-2450
Email for general inquiries:

Verification of employment/income

CareDx uses the Work Number to complete all U.S. employment and income verification requests.

Provide the person requiring proof of employment with the following information:

  • Social Security Number of person needing verification of employment/income
  • Employer Code: 13096

The Work Number access options for verifiers: or 1.800.367.5690.

Laboratory products contact information

  • To find a distributor of CareDx Laboratory Products, contact your local CareDx office.
  • For technical support questions or issues, please consult your local CareDx distributor
  • If you need to contact Technical Support directly, please send an email to the address below

Technical support
For any lab product or software questions, please contact your CareDx representative, or email:

General inquiries:
Tel: +1-877-OLERUP1
Fax: +1-610-344-7989
901 S. Bolmar St., Suite R
West Chester, PA 19382

Europe, Middle East, and Africa (EMEA)
Orders and General inquiries:
Tel: +46-8-50893900
Fax: +46-8-7178818
Franzéngatan 5
112 51 Stockholm, Sweden

General inquiries:
Tel: +46-8-50893900
Fax: +46-8-7178827
Franzéngatan 5
112 51 Stockholm, Sweden

Asia Pacific (APAC)
General inquiries:
Tel: +61 8 9336 4212
20 Collie Street,
Fremantle, WA 6160, AUSTRALIA