CareDx customer care
1-888-255-6627
Monday to Friday, 6:00 AM to 5:00 PM (Pacific Time)
Saturday, 8:00 AM to 3:00 PM (Pacific Time)
Customer Care Fax: 415-287-2456
E-mail: customercare@caredx.com
CareDx billing and reimbursement
Phone: 1-866-383-1924
Monday to Friday, 5:00 AM to 4:00 PM (Pacific Time)
Fax: 415-656-3545
E-mail: financialassistance@caredx.com
CareDx accounts payable
Phone: 1-415-287-2400
Monday to Friday, 8:00AM to
5:00PM (Pacific Time)
E-mail: AP@caredx.com
CareDx, Inc – Brisbane, CA
8000 Marina Blvd
Brisbane, CA 94005
Main Phone: 415-287-2300
Main Fax: (415) 287-2450
Email for general inquiries: customercare@caredx.com
Verification of employment/income
CareDx uses the Work Number to complete all U.S. employment and income verification requests.
Provide the person requiring proof of employment with the following information:
The Work Number access options for verifiers: www.theworknumber.com or 1.800.367.5690.
Laboratory products contact information
Technical support
US: techsupport-us@caredx.com
Other: techsupport-olerup@caredx.com
For any lab product or software questions, please contact your CareDx representative, or email: techsupport-global@caredx.com
Americas
Orders: orders-us@caredx.com
General inquiries: olerup-us@caredx.com
Tel: +1-877-OLERUP1
Fax: +1-610-344-7989
901 S. Bolmar St., Suite R
West Chester, PA 19382
Europe, Middle East, and Africa (EMEA)
Orders and General inquiries: orders-se@caredx.com
Tel: +46-8-50893900
Fax: +46-8-7178818
Franzéngatan 5
112 51 Stockholm, Sweden
Nordics
Orders: orders-se@caredx.com
General inquiries: olerup-se@caredx.com
Tel: +46-8-50893900
Fax: +46-8-7178827
Franzéngatan 5
112 51 Stockholm, Sweden
Asia Pacific (APAC)
Orders: orders-aus@caredx.com
General inquiries: olerup-aus@caredx.com
Tel: +61 8 9336 4212
20 Collie Street,
Fremantle, WA 6160, AUSTRALIA