General contact information

CareDx customer care
1-888-255-6627
Monday to Friday, 6:00 AM to 5:00 PM (Pacific Time)
Saturday, 8:00 AM to 3:00 PM (Pacific Time)
Customer Care Fax: 415-287-2456
E-mail: customercare@caredx.com

CareDx billing and reimbursement
Phone: 1-866-383-1924
Monday to Friday, 5:00 AM to 4:00 PM (Pacific Time)
Fax: 415-656-3545
E-mail: financialassistance@caredx.com

CareDx accounts payable
Phone: 1-415-287-2400
Monday to Friday, 8:00AM to
5:00PM (Pacific Time)
E-mail: AP@caredx.com

Corporate address and contact information

CareDx, Inc – Brisbane, CA
8000 Marina Blvd
Brisbane, CA 94005
Main Phone: 415-287-2300
Main Fax: (415) 287-2450
Email for general inquiries: customercare@caredx.com

Verification of employment/income

CareDx uses the Work Number to complete all U.S. employment and income verification requests.

Provide the person requiring proof of employment with the following information:

  • Social Security Number of person needing verification of employment/income
  • Employer Code: 13096

The Work Number access options for verifiers: www.theworknumber.com or 1.800.367.5690.

Laboratory products contact information

  • To find a distributor of CareDx Laboratory Products, contact your local CareDx office.
  • For technical support questions or issues, please consult your local CareDx distributor
  • If you need to contact Technical Support directly, please send an email to the address below

Technical support
US: techsupport-us@caredx.com
Other: techsupport-olerup@caredx.com
For any lab product or software questions, please contact your CareDx representative, or email: techsupport-global@caredx.com

Americas
Orders: orders-us@caredx.com
General inquiries: olerup-us@caredx.com
Tel: +1-877-OLERUP1
Fax: +1-610-344-7989
901 S. Bolmar St., Suite R
West Chester, PA 19382

Europe, Middle East, and Africa (EMEA)
Orders and General inquiries: orders-se@caredx.com
Tel: +46-8-50893900
Fax: +46-8-7178818
Franzéngatan 5
112 51 Stockholm, Sweden

Nordics
Orders: orders-se@caredx.com
General inquiries: olerup-se@caredx.com
Tel: +46-8-50893900
Fax: +46-8-7178827
Franzéngatan 5
112 51 Stockholm, Sweden

Asia Pacific (APAC)
Orders: orders-aus@caredx.com
General inquiries: olerup-aus@caredx.com
Tel: +61 8 9336 4212
20 Collie Street,
Fremantle, WA 6160, AUSTRALIA