This situation has been made even more difficult by the pandemic; calls and questions from patients seeking clinical advice on things like the COVID-19 vaccine have soared.
At the same time, hospitals need to:
The additional workload and expanded opportunities for higher-paying work elsewhere also appear to increase the already high turnover rate of staff in transplant centers. The result leaves transplant center leadership wondering:
If this is where you find your transplant center in early 2021, you are not alone.
There are, however, a few possible solutions to consider.
Start with the easy one—reallocation.
This involves taking a hard look at the responsibilities of each staff member. Don’t leave anyone out, and physicians are fair game here too. Reallocation is about moving the pieces around to get more out of the team as a whole.
I’m sure you rolled your eyes when you read that. Asking for additional staff? During a pandemic? Sounds crazy, right?
It is possible, though, to ask for additional staff and get approval right now.
Outsourcing is the opportunity to purchase the service from an outside vendor.
A typical example of this is a system like Buckeye Transplant Services, which helps with covering organ offers.
However, there are other companies out there that can offer different services, from prior-authorization work to waitlist management services.
Outsourcing offers many benefits over a standard staffing model.
No matter how you choose to address your short-term staffing issues, creating the right culture within your center is the key to long-term resolution of these issues.
Staff who have a sense of satisfaction with the work that they do—and feel valued—will work harder and stay for longer periods of time in their positions.
Developing a sense of true teamwork and focusing on what really matters (the patients we care for), will keep staff motivated day to day … even in a pandemic.
Explore XynCare to see how waitlist management or administrative support services could make a difference at your transplant center.
Learn how XynQAPI can provide you with simplified access and insights into your transplant center’s QAPI data.
Koren Axelrod has over 20 years of experience in transplant, both as a transplant administrator and transplant quality director. Her passion lies in patient engagement and quality improvement. She is currently a Sr. Business Analyst for Digital Products at CareDx and focuses on developing technology for transplant centers, doctors and patients.